Privacy Policy

Effective Date: 1 January 2026

Diva GCC Women's Health Institute Company LLC ("Diva Gym", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the Diva Gym mobile application ("App"), website, or any related services. By creating an account or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information that you provide directly to us, information generated through your use of the App, and certain technical information necessary to provide our Services.

Personal information may include your full name, email address, mobile number, date of birth, profile photograph, membership information, branch, and any other information you choose to provide when creating or managing your account.

To provide personalized fitness services, we also collect health and fitness information that you voluntarily provide or that is recorded during your use of our Services. This may include your height, weight, body measurements, body composition, InBody assessment results, body fat percentage, muscle mass, body water percentage, Body Mass Index (BMI), fitness assessment results, exercise history, workout plans, completed workouts, nutrition tracking, food diary entries, water intake, fitness goals, progress history, coach notes, achievements, and other wellness-related information. This information is used solely to provide the fitness services you request and improve your experience.

We may also collect booking information, including class reservations, personal training sessions, orientation sessions, assessments, follow-up appointments, attendance history, purchases, subscriptions, and membership status.

Technical information collected automatically may include your device model, operating system, App version, IP address, device identifiers, diagnostic information, crash logs, and general usage information to help us improve the reliability and security of our Services.

How We Use Your Information

We use your information to create and manage your account, verify your identity, provide membership services, personalize your fitness experience, generate workout plans, conduct fitness assessments, track your progress, process bookings, provide customer support, improve the App, maintain security, detect fraud, comply with legal obligations, and communicate with you regarding your account or our Services.

Health and fitness information is used only for legitimate fitness and wellness purposes, including creating personalized exercise programs, tracking progress, displaying historical results, providing coaching services, nutrition tracking, hydration tracking, and helping you achieve your fitness goals.

We do not sell your personal information or your health data.

Health Data

Diva Gym recognizes that health and fitness information is sensitive. We collect and process this information only to provide the Services requested by you.

Your health information is accessible only to authorized Diva Gym personnel, assigned coaches, and service providers who require access to deliver the requested Services. We do not use Health Data for advertising purposes and we do not sell or rent Health Data to third parties.

Authentication

To protect your account, Diva Gym uses Email One-Time Password (OTP) verification. Your email address and verification records are processed solely for authentication, account security, and fraud prevention.

Notifications

With your permission, the App uses Firebase Cloud Messaging (FCM) to deliver push notifications. Notifications may include booking confirmations, reminders, membership updates, coach messages, challenge invitations, achievements, promotions, and other service-related information.

You may disable push notifications through your device settings at any time. However, doing so may prevent you from receiving important service notifications.

Payments

Memberships, products, and services purchased through the App are securely processed using Ottu, which integrates supported payment methods including KNET, Apple Pay, Credit Cards, Tabby, and Deema.

Diva Gym does not store your complete payment card details. Payment information is processed securely by our payment providers according to their own privacy and security standards.

Camera and Photo Library

The App may request permission to access your camera or photo library to allow you to upload profile pictures, progress photos, or other images that you choose to share. Access is only used for the purpose you authorize and may be revoked through your device settings at any time.

Friends and Social Features

The App includes optional social features that allow members to connect with friends, invite friends to classes and challenges, and view certain activities and achievements.

Only information intended for these features is displayed to other members. You should avoid sharing sensitive personal information through social features.

Sharing Information

We may share your information only when necessary to provide our Services or comply with legal obligations.

Your information may be shared with authorized Diva Gym employees, coaches, trainers, customer support staff, payment providers, cloud service providers, technology partners, and government authorities where required by law.

We do not sell your personal information or health information to third parties.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption during transmission, secure authentication, restricted access controls, system monitoring, and regular security reviews.

Although we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain your information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

Health and fitness records may be retained while your account remains active to provide continuous progress tracking and historical reporting.

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

Your Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion of your account, deletion of your personal information, withdrawal of consent where applicable, or information regarding how your data is processed.

Requests may be submitted by contacting info@divagym.me.

We may request additional information to verify your identity before processing your request.

Account Deletion

You may request deletion of your account by using the account deletion feature within the App, where available, or by contacting info@divagym.me.

Following verification of your request, we will delete or anonymize your personal information within a reasonable period unless we are legally required or permitted to retain certain information for accounting, legal, fraud prevention, or regulatory purposes.

Children's Privacy

Diva Gym accepts members aged 14 years and above.

Members aged 14 to 17 years may only register and use the Services with the consent of a parent or legal guardian.

Individuals aged 18 years and above may register independently.

We do not knowingly collect personal information from children under the age of 14.

International Transfers

Your information may be processed or stored on servers located outside your country of residence where necessary to provide our Services. Appropriate safeguards are implemented to protect your information in accordance with applicable privacy laws.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices. The updated version will be published within the App and on our website with a revised Effective Date. Your continued use of the Services after any update constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Diva GCC Women's Health Institute Company LLC

Website: www.divagym.me

Email: info@divagym.me

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